Frequently Asked Questions
Have questions? We’ve got answers. Browse our FAQs below to learn more about our policies, coverage, and services.
If your question isn’t listed, feel free to contact us.
Common Inquiries
Click on a question to reveal its answer.
Our plans cover medical emergencies, trip cancellations, lost luggage, and more.
Policies start as low as 0.10/day, with an average of 1.37 per week.
Yes, you can cancel your policy within the free-look period for a full refund.
Yes, our policies include coverage for COVID-19 related medical emergencies.
Filing a claim is easy! Visit our claims page, complete the form, and upload your documents.
The free-look period is a window where you can cancel your policy for a full refund, typically within 10 days.
Our policies are available for individuals of all ages.
Our support team assists with claims, emergencies, and general inquiries anytime, anywhere.
A pre-existing condition is a medical condition you had before purchasing insurance. Coverage depends on the policy.
Yes, we offer discounts for group bookings of five or more policies.
You’ll receive a confirmation email and policy document after purchasing your insurance.
Yes, changes can be made before your policy starts. Contact us for assistance.
You can extend your coverage by contacting us before your policy expires.
Some activities are covered, but extreme sports may require an additional rider.
Our standard policies cover trips up to 90 days. Longer trips can be accommodated with custom plans.
We use industry-leading security measures to safeguard your data.
Yes, one-way trips can be insured. Please contact us for a customized quote.
We accept all major credit cards, PayPal, and direct bank transfers.
While not mandatory, it is highly recommended for peace of mind during your travels.
Our policies include medical evacuation and repatriation services.
Policy documents are emailed to you upon purchase. You can also access them through your account.
We provide worldwide coverage, but some exclusions may apply. Check your policy for details.
Exclusions vary by policy. Review your policy document for a detailed list.
Reach us via phone, email, or live chat. We’re available 24/7.
Contact us, and we’ll help you retrieve your policy information.